Skip to content
ENTEK.AI

How can we help?

Help Center

Step-by-step guides for buyers, suppliers and field teams, built from the product itself. 72 guides across 12 modules.

Common questions

Quick answers

Ordering on ENTEK
  • Browse products from verified suppliers by category, and compare them side by side.
  • Add items to the cart and check out, or send an RFQ when you need quotes.
  • Follow every order in Order Tracker, from Pending to Delivered.

Find productsCreate an RFQ

Payment and security
  • Pay by cash on delivery, company wallet, bank transfer with a proof upload, or card through a secure hosted link for SAR orders.
  • Wallet top-ups are made by bank transfer and reviewed by ENTEK finance, usually within 1 to 2 business days.
  • VAT invoices come from our ERP and are listed in Account Statements.

Pay for ordersCompany wallet

Delivery and fulfilment
  • Pick the delivery branch and a preferred two-hour time slot when you order.
  • Follow orders on the live map and in Order Tracker.
  • A 6-digit proof code closes each delivery. Resend it from Order Details if it does not arrive.

Track ordersHandover and proof

Returns and refunds
  • Returns depend on the supplier and the product. Contact our support team with the order number to start one.
  • Keep the delivery note and photos of the items. They make the review faster.

Contact support

Account and security
  • Your administrator sets each person's role and the branches they can work in.
  • Update your profile, password and notification settings at any time.
  • Contact us at once if you suspect unauthorized activity on your account.

How ENTEK is governed

Guides

Every guide, by product

Each guide opens the module page at that step, with screenshots from the product.

Need a person?

Our team answers in Arabic or English.Phone: 920005469Email: [email protected]Riyadh, Saudi Arabia

Contact support Read the FAQ